Shipping and Delivery
Effective Date: July 3, 2023
Overview:
At VLX Depot, your satisfaction is our utmost priority. To enhance your shopping experience, we are pleased to offer our Free 4-Day Shipping policy for all orders within the United States. This policy provides clear details about our shipping process and available options.
Policy Details:
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Eligibility: Our Free 4-Day Shipping is available to all U.S. customers without any minimum purchase requirements.
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Flat Fee 2-Day Shipping: For faster delivery, you can choose our Flat Fee 2-Day Shipping option for a nominal fee of $9.95 per order during the checkout process.
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Processing Time: Orders placed before 6:00 PM (local time, Eastern Time) on regular business days (Monday through Friday, excluding holidays) will be processed and shipped on the same day. Orders placed after this time, on weekends, or holidays, will be shipped on the next working day.
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Delivery Timeframe: Our Free 4-Day Shipping ensures delivery within four (4) business days from the date of shipment. If you opt for Flat Fee 2-Day Shipping, you can expect delivery within two (2) business days from the date of shipment.
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Notification: Once your order ships, we will promptly send you an email confirmation with tracking information so you can easily monitor your delivery’s progress.
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Exclusions: Please note that certain products, specific shipping destinations, or exceptional circumstances may not qualify for these shipping options. We will communicate this clearly during the order process.
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Shipping Delays: While we strive for timely delivery, please understand that unforeseen shipping delays, such as those due to inclement weather, carrier disruptions, or unforeseen circumstances, are beyond our control. Your patience is greatly appreciated in such situations.
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Returns: Should you wish to return items shipped under these shipping options, please refer to our Return Policy for guidance on the return process.
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Tax Collection: VLX Depot operates in Maywood, NJ, and is legally obligated to collect all applicable taxes based on the order’s “Ship-To” ZIP code. Certain states may also impose taxes on delivery and/or gift wrap charges. We ensure that any applicable taxes are clearly displayed during the checkout process for your convenience. Please note that tax rates are subject to change and may be adjusted at any time.
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Policy Revisions: VLX Depot reserves the right to make necessary updates to this policy. Any changes will be communicated transparently through our website or email notifications.
Contact Us:
If you have any questions or need further information about our shipping policies, our dedicated Customer Support Team is here to assist you:
We sincerely thank you for choosing VLX Depot. Your trust in our services is greatly appreciated, and we eagerly look forward to serving you with excellence.
Warm regards,
VLX Depot